Integrated
Notification System (IVR Software)
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INS is a highly configurable IVR (Interactive
voice response) software, designed to send messages through your computer and let your computer handle incoming
calls.
INS works with professional voice boards, through VoIP, or as well as with low cost, voice-enabled
modems.
Using INS you can
- Send messages to
- pagers
- mobile phones (using the SMS standard for Short
Message Services)
- Supports Text, Flash messages, Pictures,
Logos and ringtones
- fax machines
- voice recipients
- e-mail recipients
- Send faxes from any print enabled application
using the Windows printer driver
- Send faxes to distribution groups
- Design
Interactive voice response (IVR)
scripts to answer incoming calls. The caller can navigate through the
interactive voice response (IVR) scripts by pressing digits on the phone keypad ( IE "Please
press 1 for a description of our products, 2 for fax-back and 3 to speak to an
operator").
Interactive voice response (IVR) scripts like multi-user voice
mail boxes, credit card verification or
Fax-on-demand are set up within minutes.
The system supports an unlimited number of incoming lines.
- Receiving faxes
- Scanning external application for values and
in the event the criteria is met, send a message to a user. Ideal for SCADA alarming
or Network monitoring.
Receiving calls
By using the intuitive but powerful graphical
workflow
Designer
you can create interactive phone applications (Also called
Interactive voice response (IVR)
Systems), where the caller uses the phone keypad to enter values and navigates
through a script. Applications like Credit Card verifications,
Fax-on-demand
or
Voice Mail may be designed within minutes.
All values entered by the caller are available
for further processing in the script or can be exchanged with any other application
like Excel or MsAccess.
INS can
handle an unlimited number of incoming calls.
Receiving SMS/E-mail
By using the intuitive but powerful graphical workflow
Designer
you can create scripts that react on incoming messages.
The message (SMS or E-mail) is queried for the specified values and format and then
you can react on its contents. SMS/E-mail forwarding, SMS/E-mail auto reply, SMS on
demand, etc, may be designed within minutes. All values received are available for
further processing in the script or can be exchanged with any other application
like Excel or
MsAccess.
Sending Messages
Using the
Message Center
utility, you can define a database of contacts to which you may send your messages.
Messages can be sent by
- Pager
- Mobile phone (using the SMS standard for Short
Message Services)
- Supports Text, Flash messages, Pictures, Logos
and ringtones
- Fax
- E-mail
- Voice file
- or as script to be started upon
answering of the phone
When sending a message you can decide to send
it using a pre-specified communication channel or to let INS choose the most appropriate
channel. If you let INS choose the channel, it will automatically adapt the message to
suite the selected communication link.
The messages can be sent through the
Message Center
interface or using the command line interface of
SendMessage.
Check-It
allows you to query other applications for values and send alarm messages if
those values exceed the defined limits. This feature makes the suite invaluable
for SCADA applications, where you need to monitor factory floor data.
Network administrator may set up events to
monitor the loss of communication and sent alarm messages to the support group.
INS integrates perfectly into SCADA applications
like CitectSCADA (CiTechnologies),
InTouch (Wonderware),
RealFlex (RealFlex Technologies) or RSView
(Rockwell
Software). To get data for its interactive
scripts, INS accesses the variables of those packages through ActiveX or DDE. The SCADA packages
in turn can send alarm messages through the
SendMessage
utility or the
Check-It event
scanner.
INS supports all major voice boards, voice modems and VoIP by using the Microsoft TAPI standard to communicate to the devices.
INS
(Current version : 8.1.0)
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Use cases of INS
Show me some samples
of IVR projects
Show me some tutorials about the features of INS
Show me how to integrate a
SCADA alarming project with INS
Version History
Read me before installation
Read the review by the 3d2f.com editors
Download fully functional evaluation copy
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information on how to set up an account with an Internet SMS gateway provider
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