PABX (Phone systems)


INS supports several phone systems through their own TSP (Telephony Service Provider) implementations. INS works with any PABX TSP that provides "wave/in" and "wave/out" devices.
Please click here for an overview how to send SMS through INS.
Please click here for more information on using INS with a voice board.
Please click here for more information on using INS with VoIP.

 

As a sample here is how to directly accessing the Cisco TSP (Telephony Service Provider)
The Cisco (www.cisco.com) TSP solution uses the Cisco CallManager software to allow you to access the installed extensions as TAPI devices. With this you can use our INS IVR Software with any extension configured on your Cisco System.
=> More Information about the Cisco TSP.

The  TSP (Telephony Service Provider) is shipped with the CallManager.

Wave Formats
The formats supported by the TAPI Wave Driver are 16-bit PCM at 8000Hz, 8-bit ulaw at 8000Hz, and 8-bit alaw at 8000Hz.

You can only play/record wave files on Cisco CallManager "CTI Ports". Route points and station lines do not support "wave/in" and "wave/out". You can run the Cisco soft phone application to test that your audio is working correctly. Make sure to create CTI ports in Cisco's administration software, assign them a unique extension and create the associate to the user who who has the TSP installed.

NOTE: You must have the proper version of your TSP client software to match your version of CallManager. If you upgraded to version 3.1, then you must upgrade your TAPI TSP. In addition, if you get a newer version of the TSP, it will not work with older versions of CallManager.

 

Further PABX manufacturers (among others) that provide TAPI compliant TSP are:

Manufacturer Comments
3Com The software requires a 3Com NBX solution with R3.0 or later system software.
The 3Com NBX WAV Application Licenses supports TAPI as well as WAV.
Aastra Search for TAPI on their website.
Alcatel

Alcatel-Lucent OmniDesktop TAPI Premium Server
This server provides for both first and third party call control through TCP/IP based connectivity to the PBX and workstations. 

Altigen AltiGen supports TAPI 2.1 and MAPI 1.0.  Since AltiWare™ provides a TAPI service provider, third-party applications written to this Microsoft specification can be integrated into the AltiServ™ environment and run in the same Telecom Server. 
Avaya (Network Alchemy)

Avaya IP Office / Network Alchemy
Avaya IP Office is the successor to the popular Network Alchemy IP PBX.  IP Office is becoming widely deployed and is TAPI-compliant out of the box.  Click here for product information on the Avaya site.

Comdial Search for TAPI on their website.
Ericsson Ericsson has Business Phone 250 series. TAPI is available as 3rd party only via BusinessLink for Windows.
Please search for Business link on their website.
GoldStar ( LG Electronics) GoldStar key systems support a 1st Party TAPI TSP. Support is provided by your local LG/GoldStar dealer.
Inter-Tel (Mitel) Search for TAPI on their website.
Iwatsu (ADIX) Search for TAPI on their website.
NEC Search for TAPI on their website.
Nortel (Meridian, Norstar)

Nortel Norstar
The TAPI 1st party TSP is delivered free of charge and requires a CT adapter that connects the handset to the PC.  Norstar Computer Telephony Adapter (CTA) devices bridge the gap between telephone systems and computers and are based on the Telephony Application Programming Interface (TAPI) standard developed by Microsoft, to work with a wide variety of CTI applications. Norstar offers several CTA options for basic, advanced or integrated desktop CTI. 

In practice, a "CTA 100" is connected to a user's local telephone extension line and then to the local computer via a serial cable. You must install the TSP software that comes with the CTA 100 so that it can communicate with  TAPI and INS.  

In 3rd party mode, the CTA 100 connects to one of the extensions on the PBX and the CTA 100 is connected to a telephony server (any Windows NT Server) with it's serial cable.  Then, with a license obtained from Nortel, you install the 3rd party TSP on the server.  You may also need to purchase a user license to enable the ability for multiple machines on the network to access this server and control lines on the PBX.  You then install the "TAPI Remote Service Provider" that comes with windows on each workstation that you want to connect to the server. Click on the link form more information. 
You must run TCMAPP on the NT Sever and run TCMSETUP /c <server machine name> on the client. 

A Powerpoint presentation that tries to make the remote TSP installation easier is here: ftp://ftp.microsoft.com/developr/TAPI/remotesp.zip

In third party TSP mode, the Remote TSP software is now your driver on the local machine, which talks to the TSP running the CTA 100 on your server, which then links to your PBX through TAPI to INS.  Note that many manufacturers make this much simpler by writing their own TSP's that work in first and third party modes.

http://www.nortelnetworks.com/products/01/norstar/cti/cta.html  

Nortel Meridian
The Nortel Meridian supports both first and third party configurations.  Depending on your phone system, you connect an MCA or CTIA to the local users telephone extension line and connect the device to the workstation with a serial cable.  Once you install the TAPI TSP that comes with the device on the workstation, it talks to TAPI and provides access to call control on that line.

In third party configuration, you would install Tapi Service Provider Direct Connect on a WinNT/Win2K server. The server connects to a Meridian 1 an  Ethernet network connection and the TCP/IP protocol. You can then use Windows "TAPI Remote Service Provider" to connect to the TSP running on the server and allow call control through TAPI and INS.

Yet another option is to use a TAPI Symposium Server.  The Symposium TAPI 2.3.1 Service Provider (SP) for Meridian 1 is a multifunctional Microsoft TAPI 3.0-compliant service provider that marries the Microsoft TAPI 3.0 Application Programming Interfaces (APIs) to the Meridian 1. Together these products allow the telephony capabilities of the Meridian 1 to be easily and very cost effectively integrated with Windows-based business applications.
http://www.nortelnetworks.com/products/04/sym/stsp/index.html

For more information please also visit www.nortel.com or contact your Nortel provider

Vertical Networks (InstantOffice) Vertical Networks' Instant Office™ system brings voice, data, and applications together.  Their great support for the Window Telephony API (TAPI) makes it an outstanding platform for a wide variety of CTI applications.  
Their  TAPI implementation is fully integrated as both a 3rd party and 1stparty TSP.  It is delivered in the Instant Office suite. Please refer to Vertical Networks TAPI information for more information.
Panasonic

Panasonic TAPI page 
The Panasonic KXTD series supports only 3rd party mode. Ask Panasonic or your hardware dealer for the Panasonic TAPI Service Provider.  Install the TSP on your server, connect it to your PBX, and use Microsoft's free TAPI Remote TSP to route call control to each desktop.

Philips Search for TAPI on their website.
Samsung OfficeServ Open TSP
OfficeServ OpenTSP Driver interfaces with the Samsung key telephone system through the TCP/IP system, based on TAPI 2.x/TAPI 3.x, and enables call control and call processing of the Telephony Application Programming Interface(TAPI) service through the TSP.
Siemens (HiCom, HiPath)

CallBridge TU supports TAPI Versions 2.0 on Windows NT 4.x or higher, TAPI Version 2.1 on Windows NT, Windows 95 and Windows 98 and TAPI Version 3.0 on Windows 2000.  This 1st party TAPI TSP works in conjunction with a USB cable that connects your handset to the PC. 
CallBridge is supported by PBXs running one of the following (or later) software versions:
- Hicom 300 V3.4, Hicom 3000 E V1.0
- HiPath 4000 V1.0
- Hicom 150 E Modular Re1.1.1.
- Hicom 150 E Office V1.0, V2.2
- Hicom 150 H V1.0
- HiPath AllServe 150 V1.0,
- HiPath 3000 V1.0
- Hicom 100 E V2.02

Tevitel Tevitel provides very robust support for TAPI
Toshiba Search for TAPI on their website.

Please note that some of those manufacturers may only provide a subset of the TAPI functionality (EG not support voice files all together), so you may need to check with your local support on how far their TSP supports TAPI and WAV.

Please fee free to contact us if you need any further assistance.


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